Refund policy

Draft for the ASTU pilot, pending business and legal approval before public launch.

When you can get a refund

• You paid twice for the same order, or paid the wrong amount and the order could not be completed.
• You request a refund within 3 days of payment and have completed no more than two practice sessions with Premium questions.
• A technical fault on our side stopped you from using Premium for a significant part of your access period.

How to ask

Contact support with your order reference and Telebirr transaction number. Our finance team reviews every request and records the reason.

How refunds are paid

Approved refunds are sent back to the Telebirr number that made the payment. A full refund ends the Premium access bought with that order. Your practice history is not affected.